Refund Policy

How to ask

Email keatrng@gmail.com from the email on your account with what you bought and the date. We reply within 2 business days. Approved refunds are issued through Stripe to the original payment method; banks typically post them in 5–10 business days.

Penny Hunter's Checklist (PDF)

Full refund within 14 days of purchase, no questions asked. Download access is removed when the refund is issued.

Photo Appraisal

Full refund any time before we begin your appraisal. Once the written appraisal has been delivered, the service is complete and isn't refundable, but if we made a factual mistake (wrong coin, wrong date) we'll correct it free.

Checklist + Appraisal bundle

Each part follows its own rule above; a partial refund covers the part that qualifies.

Estate Coin Sort

The $99 service fee is fully refundable until we receive your coins. After work begins it isn't refundable. The 10% proceeds fee is charged only on coins that actually sell.

Collector membership

• Cancel online any time in Account settings → Membership. You keep member features until the end of the month you paid for, and you won't be charged again.
• We don't give partial refunds for unused days, except as described below or where the law requires.
• Forgot to cancel: if you contact us within 7 days after a renewal charge and you haven't run any AI grades since that renewal, we'll refund that charge and end the membership.
• If we have a service outage that stops grading for more than 3 days in a billing month, ask us and we'll credit or refund that month.

Marketplace purchases

Covered by the buyer protection in our Marketplace Rules. (Marketplace payments aren't switched on yet.)

Chargebacks

Please contact us before disputing a charge with your bank; we can almost always fix it faster. Charges appear on statements as the Stripe account's name followed by "PENNY POWER".